Direct payments (adult social care)

Contact us

If you have a problem managing your direct payment and need advice, you can call the Self-Directed Support Team on 0191 427 1717  (Monday to Friday, 9am to 1pm) or email

If your needs have changed and your direct payment is not enough to meet your assessed needs, you can speak to your social care worker and ask for a review of your support plan.

If needed, the amount of your direct payment can be changed.