Accessing information we hold about you

Ask to see your records

You can ask to see your records by either:

email: data.protection@southtyneside.gov.uk
post: Information Governance, South Shields Town Hall, Westoe Road, South Shields, NE33 2RL
via your Social Worker or PA (Personal Advisor) if you have one
hand deliver to South Shields Town Hall (please ask for a receipt)

To ask for your records, send us this information:

your name
any previous names
your date of birth
your address
your email address
whether you are asking for specific records (such as certain dates or types of information) or all your records

Your request will go to the Information Governance team at South Tyneside Council.

The team will usually acknowledge your request within 48 hours. This may take longer if we need to do checks to verify your identity.

We may contact you for more information, like previous addresses. This will help us to compile all the information needed.

We will contact you by email, or by post if you haven't given an email address.

You will get your information within one calendar month (30 days).

If compiling your records is going to take longer than this, we will inform you before the 30 days is over.

You can choose how to get your records. This can be either: