Green bins (garden waste)
Cancelling your subscription and refunds
If you no longer need your garden waste service, you can cancel your subscription.
You can cancel your subscription by:
- emailing email@example.com
- phoning 0191 427 7000
Please keep your green garden waste bin in case you want to subscribe again in future.
If you applied online, you will get a full refund if you cancel within 14 days of accepting the garden waste terms and conditions.
If you applied over the phone or by using self-service at South Shields Town Hall, you will get a full refund if you cancel within 14 days of receiving the garden waste terms and conditions.
Please note: If you have paid by cash you will be contacted to discuss refund options.
We cannot give refunds or partial refunds if
- you cancel after this time
- you have moved home and do not need a garden waste collection at your new address
- you have moved out of South Tyneside
For more information on cancelling your garden waste subscription, see Garden Waste collection service 2023 terms and conditions.