Green bins (garden waste)

Cancelling your subscription and refunds

If you no longer need your garden waste service, you can cancel your subscription.

You can cancel your subscription by:

Please keep your green garden waste bin in case you want to subscribe again in future.

Refunds

If you applied online, you will get a full refund if you cancel within 14 days of accepting the garden waste terms and conditions.

If you applied over the phone or by using self-service at South Shields Town Hall, you will get a full refund if you cancel within 14 days of receiving the garden waste terms and conditions.

Please note: If you have paid by cash you will be contacted to discuss refund options.

We cannot give refunds or partial refunds if

  • you cancel after this time
  • you have moved home and do not need a garden waste collection at your new address
  • you have moved out of South Tyneside

For more information on cancelling your garden waste subscription, see Garden Waste collection service 2023 terms and conditions.