Green bins (garden waste)
Collection dates
Your green bin is scheduled to be collected once every 2 weeks.
You can see the bin collection dates for your property online.
Collections are made Tuesday to Friday, except on bank holidays when your collection date may change.
Collections will begin between the 8 and 18 of April (depending on your location) and will run up until the end of October 2025.
See your bin collection dates
Check your bin collection dates at Bin collection dates.
You can also call the Customer Contact Centre at 0191 427 7000 for this information.
Report a missed bin collection
If your green bin has not been collected, please check you have the correct collection day before reporting this online - Report a missed bin.
We will look into your report. If it is our fault, we will collect your bin within 5 working days. You will not receive a refund for a missed collection.
Please report your missed collection by 6.30pm, the day after collection was due.