How to report a repair for your rented property
Report a repair to the Council
The Council may be able to help you in some cases where your housing conditions are a serious risk to your health and safety.
If you have written to your landlord and a reasonable amount of time has passed (usually between 7-10 days) but they do not respond to your request, you can contact us so we can look at your complaint in more detail.
Wherever possible please collect evidence such as:
- Photographs
- Copies of any letters sent to or received from the landlord
- Receipts from any professionals who have looked at the problem
- A note from note from a GP, or other health professional, if the problem is affecting someone's health
Contact the Private Sector Housing Team by:
What happens after you report a repair to the Council
Once we have received your complaint it will be assessed and we will contact you to discuss your complaint further, offer advice and agree the next steps as appropriate.
It may be necessary for us, with your permission, to contact your landlord where problems appear serious, as we may need to carry out an inspection of your home to make an assessment of the risks under the Housing Health and Safety Rating System (HHSRS) or using other appropriate powers.
Once an inspection has been carried out, we will determine the most appropriate course of action. This may be:
- advice and guidance
- informal action
- formal housing enforcement action
- other enforcement options, for example an abatement notice
For more information on HHSRS, see the Citizens Advice website.