What happens next

A local taxation officer will check your claim thoroughly, taking into account anything you have said in your letter, and may contact you for more details.

This process is known as an internal review.

This will not be the person who made the original decision on your case.

The officer will then either:

  • Work out your benefit again (if the decision is wrong we will change it and we will send you a letter telling you what the new decision is), or
  • Write and confirm the original decision explaining their reasons and how the rules apply in your case

If the decision cannot be changed, we will send you a letter telling you that we cannot change it. The letter will confirm the original decision.

The letter will also tell you if you can appeal against the original decision.

If you can appeal, the one month time limit starts again from the date of the letter confirming the decision.