Access to taxis and private hire vehicles for disabled users

We recommend operators at booking stage and hackney drivers when hailed or approached, ask every passenger if they need assistance and what type of assistance they need.

You should not try to identify a person's impairment or disability.

If you're helping a disabled passenger to find or locate their pre-booked taxi or private hire vehicle, you might need to

• give audio directions (calling the passenger once at the pickup point)
• give visual directions (for example the colour and registration of the vehicle) for a hearing-impaired passenger
• repeat key information for a passenger with mental or cognitive impairments

If you're unable to provide physical assistance

If you have a physical condition, or medical grounds which make it impossible or unreasonably difficult to provide physical help with mobility assistance, you may be able to get an exemption.

To apply for a medical exemption, you can contact the licensing team.

You'll need to provide a completed application form from your doctor.