Access to taxis and private hire vehicles for disabled users
Key changes
- Any driver to accept the carriage of any disabled person and provide reasonable assistance.
- Drivers of a designated wheelchair accessible taxi or private hire vehicle, to carry a wheelchair user and to provide reasonable assistance.
- Any pre-booked taxi or private hire vehicle to assist any disabled person to identify, and find the vehicle (provided the driver is made aware that the passenger needs assistance).
- Drivers to carry assistance dogs.
- Offences on private hire operators who refuse or fail to provide a booking for a disabled person because the person is disabled, or to stop a driver from being made subject to a duty listed above.
