Charges for non-attendance

What happens if you do not attend a course you have booked a place on.

Overview

All courses are offered free of charge but there will be a charge if you:

do not attend a course you have booked a place on
do not complete an E-Learning course

This is to maximise the availability and cost-effectiveness of our training programme.

If you can no longer attend the event, you must send an apology email to STSCAP@southtyneside.gov.uk and copy in your manager.

If you are not able to email the us, your manager must let us know on your behalf.

You, or you manager, must let us know if you can't attend at least 5 working days before the course.

If you do not let us know at least 2 days before, you will still be charged.

If you cannot attend on the day of the course

If you cannot attend on the day of the course, your manager can offer a replacement to go in your place and there will be no charge.

You must let us know by emailing STSCAP@southtyneside.gov.uk before the course begins.

Please note, you or your manager must send an email to STSCAP@southtyneside.gov.uk, a phone call will not be accepted.

If you call in sick on the day of the course

If you call in sick on the day of the course, and a replacement cannot attend, your manager must let us know by phoning 0191 424 6512 before 10am on the day of the course.

They must follow this up in writing with an email to STSCAP@southtyneside.gov.uk.

Please note, if the phone call is not followed up with an email you will still be charged.

Charges for not attending

Non-attendance at a full day training will be £50
Non-attendance at a half day training will be £25

Invoices will be issued to both Internal and External Agencies to recoup the relevant charges on a monthly basis

Charges for not completing an e-learning course

There is a charge of £40 for any e-learning module that has not been started or finished in four weeks.

For more information about e-learning course charges, see E-learning.

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