Selling to the Council and South Tyneside Homes: Purchase order and invoice process


  1. Overview
  2. Purchase Order (PO) numbers
  3. Invoices
  4. More information


The Council has a 'No PO - No Pay' policy.

This means suppliers must quote a valid PO number on each invoice submitted to the Council for payment, otherwise the payment will be delayed.

Purchase Order (PO) numbers

Suppliers should get a PO number before supplying goods, works or services. 

This will help to make payments more efficient for the Council and its suppliers.

If you have not quoted a PO number on your invoice before and still got paid

If you've never quoted a PO number on your invoice and still got paid, you can no longer do this. 

South Tyneside Council's policy requires all financial commitments to be approved and recorded in its purchasing system before the purchase is made. 

Where you can get a PO number from

You can get a PO number from your contact at the Council. This is usually the person who provided you with an instruction for the goods or service.

PO numbers are refreshed every year. This will be given to you by your contact at the Council.


Our standard payment terms are 30 days from the date the Invoice Management Team receive your invoice.

For more information about the Council's payment terms, please read the terms and conditions.

How to send invoices

Invoices can be sent:

  • By post to: Corporate Procurement Service, Town Hall and Civic Offices, Westoe Road, South Shields, NE33 2RL
  • By email:
  • Electronically: In CSV or XML format. Please call the Procurement team on 0191 424 7017 to discuss system requirements.

If you are part of the Supplier Incentive Programme, please continue to submit invoices in the agreed format. For more information, read your welcome pack.

Please make sure invoices include a valid PO number and send them direct to the Invoice Management Team.

Please do not send invoices to your contact within the Council. This will cause delayed payment.

More information

If you have any questions about the purchase order / invoice process, please contact the Procurement Team on 0191 424 7017.