Emergency situations

Cyber security is the protection of computer systems from the theft and damage to their hardware, software or information, as well as from disruption or misdirection of the services they provide. This is an increasing issue which is prominent in the news across the world.

Cyber attacks can lead to disruption, theft of information or damage to systems meaning communications can be cut and organisations can no longer provide their business as usual services. The fixes of these attacks can take some time so it could be an extended period of time that services are unavailable.

The Council's IT and Resilience departments work together closely to share knowledge and minimise the risk to the Council's IT systems through staff training and awareness raising. We also hold plans for should the worst occur.

To minimise your cyber risk:

• never disclose security details, such as your PIN or full password - it's never okay to reveal these details
• if you must write them down ensure they are kept safely and securely
• don't use obvious details for passwords such as names or birthdays
• try and use a mix of punctuation, numbers, upper and lower case letters to create passwords
• try not to use the same password for everything
• change passwords periodically
• do not sign up to/or enter details into web pages or when asked to do so automatically. Try and verify the site and understand how they would be keeping your details safe and secure
• do not open emails, links or attachments from unknown sources. These may be viruses which can damage your computer or steal your information
• ensure you have the latest software and anti-virus uploaded on any piece of computer equipment to ensure you are protected from the most current risks. These change very often
• if there are accounts you no longer use on websites close them down if you no longer use them
• don't assume an email request or caller is genuine - people aren't always who they say they are
• don't be rushed - a genuine bank or organisation won't mind waiting to give you time to stop and think
• listen to your instincts - if something feels wrong then it is usually right to pause and question it
• stay in control - have the confidence to refuse unusual requests for information

Get safe online provides useful information on how to protect yourself at home or if you are a small business