Order a new bin or caddy
Keep your bins in a safe place on your property and return them on the same day after collection.
There is a charge for all replacement wheelie bins if:
- One of your wheelie bins has gone missing
- There is no bin at your property when you move in (this includes if you have moved into a 'new build' home and there is no bin at your property)
- Your bin is damaged (including fire and vandalism)
If your wheelie bin is damaged by us, there is no charge for a replacement, in this case please call the Contact Centre on 0191 427 7000.
- grey household bin (new) - £26.90
- grey household bin (refurbished) - £18.40
- blue recycling bin (new) - £20.90
- green garden waste bin (new) - £20.90
The standard bin size is 240 litres.
You are only entitled to have one household bin and one recycling bin per property.
Our crews will empty one household bin per property on collection day.
Replacement black caddies for the recycling blue bins are issued free of charge.