Report a missed bin

Before reporting a missed collection

We are sorry if we have accidentally missed your household, recycling or garden waste collection.

Before you report a missed bin collection:

  • make sure that you have the correct bin out on the correct day (we empty your bin once a week on an alternate weekly cycle - one week waste, one week recycling) - check your bin collection dates
  • put your bin outside by 7.30am on collection day
  • please leave the bin at the edge of your property in an obvious place so our crews can find it easily
  • our collection crew will attach a tag to the handle of your blue recycling bin if we find incorrect items inside - check what can go in your recycling bin
  • we may empty your blue recycling bin at a different time to your inner caddy, on the same day (so that paper is collected separately, without mixing it with the other material)
  • make sure the lid is closed (if the lid isn't closed we will either not empty the bin, or will remove bags to allow the lid to close)
  • please leave the bin at the edge of your property in an obvious place so our crews can find it easily
  • we cannot collect any extra waste alongside your bin