Accessibility statement: Council Tax and Housing benefits calculator

Accessibility statement for South Tyneside Council Tax and Housing benefits calculator

This accessibility statement applies to content published on the https://publications.southtyneside.gov.uk/calculators/housingbenefit/2025 domain.

This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some elements do not meet the minimum colour contrast ratio threshold
  • some elements spill off the screen when zooming in up to 400%
  • in mobile view, the words of title of the page merge together

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements,  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

We'll consider your request and get back to you in 14 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

South Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Text 

Text overlaps on the homepage. Text cannot be re-sized up to 200% without loss of content or functionality.

This fails WCAG 2.1 success criterion 1.4.4: Resize Text. WCAG 2.4.7 Focus Visible. 

Elements do not meet minimum colour contrast ratio thresholds

The text on some of the question turn light grey depending on different answers that are selected.

This fails WCAG 2.2 success criterion 1.4.3: Contrast (Minimum).

What we're doing to improve accessibility

We have reported the accessibility issues to the supplier of the Council Tax Support and Housing Benefit Calculator. We will update this page when issues are fixed.

We are making sure any new content meets accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 12 March 2025. It was last reviewed on 12 March 2025.

This website was last tested on 12 March 2025 against the WCAG 2.2 AA standard. The test was carried out by South Tyneside Council.

We tested the Council Tax Support and Housing Benefit Calculator page.

We carried out both manual checks, and automated tests using the axe accessibility checker.