The Digital Switch: moving from analogue to digital landlines

As part of a national upgrade, local landlines will be switching over to a digital alternative.


  1. Overview
  2. What the Council is doing
  3. What residents need to do


As part of a national upgrade of the telephone network, analogue landlines in the UK will be phased out by the end of 2025.

For more information on the national changes, see GOV.UK: UK transition from analogue to digital landlines.

What the Council is doing

We are looking at where the Council has analogue phone lines, including:

  • Council buildings
  • South Tyneside Homes
  • Schools
  • Services that are delivered through phones lines, such as safety alarms

We are working to make sure there is minimal disruption and residents stay safe in their homes. 

What residents need to do

Telecoms companies will contact their customers ahead of the change taking place.

Residents do not need to take any action until their provider contacts them directly.