Assistive technology
How our services work
Assistive technology
A caring, confidential and professional service, which includes a 24-hour monitoring service, 365 days of the year.
Staff in the control centre will receive any alarm calls made from the technology within your home and provide a response. This could be a fall, medical emergency, fire or CO2 leak for example.
You do not have to answer your phone as you will be able to hear and talk to a member of staff through the loudspeaker on the assistive technology control box. If there is no response from you, a nominated person will be contacted. This could be a carer, family member, friend, or next of kin.
If you require physical support, the Mobile Response team will attend and offer help if required or call for support from emergency services if you need medical assistance.
GPS monitoring
If you are a carer and want to be able to monitor the movements of someone you care for via GPS, you can do this from your own handheld device and get an alert if they have left their home or nominated safe place. There will be no alarm unit required for this service.
Wellbeing and independence
If you are looking for non-physical support without the need for an alarm unit you can be part of our wellbeing and independence service.
The service will provide regular phone calls or video calls to prompt people with medication, nutrition, and personal hygiene.
This also acts as a barrier to social isolation, giving people that one-to-one contact with another person daily, either by phone or on a device that will allow the person to receive video calls. When a person is part of this service, they may also be signposted to alternative services that would benefit them.