New Provider Portal for Finance and Payments within Adults Social Care
Contents
Overview
We have a finance system called ContrOCC, which supports the Liquidlogic system. It supports and fully integrates with Liquidlogic. We want to move towards electronic communication with our suppliers through the "Provider Portal" which automatically feeds into ContrOCC.
Our key aims for the use of this new system are:
- Providers are in control of their own data with the ability to submit actuals and invoice data online.
- Online communications between provider and the Council are quick and efficient.
- Providers can view real time information online around payments, remittance advice and queries.
How it will work
Providers will be able to upload actual data and create invoices themselves. This will speed up the payments process and reduce queries as both Council and provider will see the same information.
We will also load contract data onto the Portal so that each contract and Care Package Line Item (CPLI) can be accessed securely by the provider and the Council's Procurement Team and Brokerage Service.
Providers on scheduled payments will be given secure access to the Portal to view purchase orders, payments and contract information.
How it will work with finance systems
We have worked with OCC (developers of ContrOCC and the Provider Portal) to finalise an Excel / CSV template for bulk uploading data through the Provider Portal. We aim to make this a simple process for the provider with further information / training to be provided.
Timeline
Once the Provider Portal system has been fully tested and is ready to use, we will roll it out to all service areas in phases.
Every provider will be supported and will be given secure logins and training.
Nursing and Residential Care Providers will be the first to use the system.
Providers of Homecare, Extra Care, Independent Supported Living and Complex Care services will follow and timescales for the transition will be agreed at each phase.
Shared Lives Carers will also move to submit delivered care data (timesheets) and receive payments via the Portal.
What you need to do
We will be in touch about:
- access
- communication and training needs
- timescales
- testing
- support requirements
You can support this process by reading and understanding the information shared by the project team and respond to requests for information.
If you have any queries, or would like more information on a specific issue, please email providerportalsupport@southtyneside.gov.uk.