Crisis support

Contents

  1. Help with food, gas and electricity
  2. Community Care (household goods, furniture or carpets)
  3. Privacy notice

Help with food, gas and electricity

If you have a financial crisis or are under exceptional financial pressure, you can apply short term financial help. This can help to pay for:

  • Food
  • Gas
  • Electricity

Applications will be considered on a case-by-case basis.

You will need to provide details of your circumstance, explaining what has led to the situation, as well as proof of your circumstances.

Requested proofs may include (list is not exhaustive):

  • 30 to 60 days bank statement
  • proof of ID
  • proof of tenancy agreement
  • receipts

How to apply:

  • Apply for crisis expenses online
  • Or, at your local library
  • If you are having difficulty applying online, please call Housing Services on 0300 123 6633 (Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm)

Community Care (Household goods, furniture, carpets or removals)

Community Care aims to help applicants needing to access unaffordable household goods, furniture, carpets or removals.

You will need to provide details of your circumstance, explaining why you are unable to afford the items / services, as well as proof of your circumstances.

See the list of requested proof.

Applicants showing they are experiencing exceptional pressure will be able to access this service:

  • Apply for Community Care online
  • Or, at your local library
  • If you are having difficulty applying online please call Housing Services on 0300 123 6633 (Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm)

Privacy notice

View the privacy notice.