Cost of living and warm spaces


The Government has announced extra support for families to help with cost of living pressures, including:

Please note: These are government schemes. South Tyneside Council is not responsible for administering this support.

Support and advice

Find support and advice including:

See support and advice

Welfare Support Service

The Welfare Support Service is the first point of contact for money advice in South Tyneside.

They provide debt, benefit and money advice on the phone, in your local area or if necessary, in your home.

The service is free, impartial and confidential.

Welfare Support Service

Cost of Living Payments from the government

£650 Cost of Living Payment

Households on means tested benefits, including Universal Credit, Pension Credit and Tax Credits, will receive a payment of £650 in 2022. 

This will be made automatically in two instalments. This is in addition to the £400 discount on energy bills. 

See GOV.UK: Cost of living payment

Disability Cost of Living Payment

Individuals on disability benefits will receive a one-off £150 payment to help with extra costs, such as for specialist equipment or transport.

This is in addition to the £650 Cost of Living Payment for disabled people who also receive means tested benefits.

See GOV.UK: Disability Cost of Living Payment

Winter fuel payments and Pensioner Cost of Living Payment

In the winter months pensioners can get between £100 and £300 to help pay heating bills.

This winter, they will also receive an extra one-off £300 Pensioner Cost of Living Payment, which will be paid as an automatic top-up to the Winter Fuel Payment.

See GOV.UK: Winter Fuel Payment

How these benefits will be paid

The Cost of Living payments will be made by the government.

South Tyneside Council is not responsible for administering these payments.

Help with energy bills

£400 reduction on energy bills

£400 will be taken off your energy bill automatically from October 2022.

This does not need to be paid back and requires no action.

This is a government scheme - South Tyneside Council is not responsible for administering this support.

See GOV.UK: Help with your bills

Council Tax £150 energy rebate

Applications for the Council Tax £150 energy rebate have now closed.

See Council Tax £150 energy rebate

Energy Suppliers Priority Services Register

The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it and each keep their own register.

You need to contact your energy supplier or network operator to get on it.

To see if you're eligible visit Ofgem: Get help from your supplier or Citizen's Advice: Getting extra support from your energy supplier.

Warm Home Discount scheme

The Warm Home Discount scheme which will provide a discount of £150 off electricity bills for three million low-income households this winter. Most households will receive the discount automatically.

For more information see GOV.UK: Warm Home Discount Scheme or to check if you are eligible see GOV.UK: Online eligibility tool.

Help with energy bills


The government website has guidance on:

  • Cold weather payments if you get certain benefits
  • Warm Home Discount for low-income households
  • 0% VAT on energy saving materials
  • Budgeting loans
  • Social tariffs for cheaper phone and broadband
  • Help paying your water bill

See GOV.UK: Cost of living support - Help with your bills

South Tyneside Homes

The South Tyneside Homes website has guidance on:

  • Help with energy bills if you're struggling or unable to pay
  • What to do if you are confused about your bill
  • Getting the best deal from your energy supplier
  • Smart meters

See South Tyneside Homes: Energy bills

Warm spaces South Tyneside

Warm spaces are free public places where residents can go to get warm, save money on their heating costs, avoid social isolation, and receive support and advice.

A number of organisations and venues have pledged their support to residents this winter. 

To view all the locations in the Borough, see Map of Warm Spaces in South Tyneside.

For more information see:

You can request more information about a warm space by contacting

Household Support Fund

Household Support Fund applications

We are currently receiving a high number of applications for the Household Support Fund.

We are processing these applications in order of them being received.

Our processing time for these applications is approximately 1 to 3 days at the moment.

The Department for Work and Pensions has provided extra funding from 1 October 2022 to 31 March 2023.

This funding is to help towards:

  • energy costs
  • water bills
  • food
  • other essential costs

Who is eligible

You may be eligible for extra financial support if you:

  • are struggling financially due to the cost of living crisis
  • have not already received the government's £650 Cost of Living Payment, paid to those in receipt of certain welfare benefits.

There are household income and savings criteria that you will need to meet to be eligible for these awards.

If you meet the criteria for assistance, a single payment of £150 per household will be made.

If you don't meet the eligibility criteria

if you do not meet the criteria for the above support but are struggling to meet your day to day living expenses, you may be eligible for support under our local welfare provision service.

Apply for the Houshold Support Fund

To apply for help, please submit an application.

Please upload your latest payslip or proof of self-employed earnings to show you are currently employed or working.

Please make sure you have told us about all members of your household on the application form, and details of your household income.

Failure to provide this information may cause delay to your application's processing time.

Support through the Local Welfare Provision Scheme

You may be eligible for support through our Local Welfare Provision Scheme.

Funding for this scheme has been increased using money from the Household Support Fund.

This scheme provides short term financial help if you have a financial crisis or need help with your daily living expenses because you are experiencing exceptional hardship.

You will need to apply for this fund to check if you are eligible.

Applications will be considered on a case by case basis. You will need to provide proof of your circumstances.

Support is provided in the form of vouchers that you can use for food and energy.

Apply for the Local Welfare Provision Scheme

Other support and advice

Money and debt advice

Check if you are entitled to benefits

South Tyneside Council provides:

The government provides other benefits, such as Universal Credit, Tax Credits, Job Seeker's Allowance and low-income benefits, disabilities benefits and benefits for families.

You can use an independent, free benefits calculator to check what you could be entitled to. See GOV.UK: Benefits calculator.

Also see GOV.UK: Benefits


Entitledto is an organisation which works with councils and housing associations to help people claim benefits - it provides an easy to use  calculator to help people find out what they are entitled to and go on to make a claim.

Crisis support and food

  • Crisis support
    If you have a financial crisis, you may be able to get short-term financial help.
  • Food banks
    Food banks supply food parcels for individuals and families in crisis.
  • Activities over the school holidays which include a nutritious meal each day.
  • Warm spaces South Tyneside
    Public spaces you can go to if you need to get warm, save money on heating costs, avoid social isolation, and receive support and advice.

Jobs and skills support

Support with education

Other support