Contact the Let's Talk team (Adult Social Care)


The Let's Talk team make sure that everyone has access to information and advice which supports their wellbeing. This includes online information and telephone advice supported by trained Adult Social Care Advisors.

This means that information is up-to-date and tailored to the individual and their needs.

The aim is to support people and connect them to the support available in their communities and networks.

What happens when you contact the team

The team will take some details, answer queries where possible or arrange a convenient time for a more in-depth chat, to fully understand how best to help.

The team can then connect you to the right support available in the community to improve your independence and achieve the things that matter to you.

If you are a carer, you may be offered an appointment at Connected Caring who will be able to connect you with support available specifically for carers, as well as provide you with information on wider networks to help you to continue with your life in the way you wish to.

Contact the team

Need to talk to someone for advice about the right support for you, a friend or relative to live a better life?

Our team of trained advisors is here to help guide you to the right support to help you remain independent.

Get in touch with us online using the form below:

Request support with care online

You can also contact us by emailing

If you are already in touch with a named worker, you can contact them by e-mail or by using their direct phone number.

You can also call us on:

  • 0191 424 6000 - Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.30 pm
  • 0191 456 2093 (In case of an emergency outside the above office hours)

Read the adults and integrated care privacy notice.

Report a safeguarding concern

If you think someone is at risk or is being abused, you should report it to South Tyneside Council:

Report a concern about an adult

Report a concern about a child